For more than 20 years, I’ve helped organizations navigate transformation, use data to drive change, improve service delivery, and bring clarity to complex environments.
I’m at my best where strategy, technology, and operations intersect: translating big-picture goals into practical roadmaps, aligning stakeholders across matrixed organizations, and building the processes that make delivery more predictable, scalable, and resilient.
Fractional IT Delivery Leader
new organization central services startup
Scaling shared services is a challenging yet necessary step for growing organizations. Together we can establish a resource requirement list and design an organizational matrix that provides the desired visibility & positions the business for growth without technology or support restrictions.
Maturing existing PMO
Uncover the root cause of current challenges amongst the project managers, team members, supporting departments or environmental factors that may be preventing projects from yielding expected outcomes. I will evaluate existing services and identify improvements.
Project rescue
Sometimes programs or projects don't progress as planned or encounter overwhelming setbacks. A fresh set of eyes can help evaluate blockers, prepare a "back to green" plan and deliver results.
Impact assessments and a solid change management plan can save time, money and restore accountability.
Process & policy improvements
Often times individual departments create their policies in a silo. What works for one team could potentially cause downstream impacts for departments they liaise with regularly.
A holistic overview of processes and departmental policies for validation, relevancy and seamlessness can break down barriers between shared services organizations.
service catalog creation
Most organizations are not well positioned to develop and maintain a service catalog. We can discuss the benefits of a building one for your organization. and whether you can eliminate redundancies, reduce human error, automate using AI.
Service catalog creation is an important step towards delivering consistent, repeatable processes.
governance & reporting
Data is data. It requires perspective and qualitative impact assessment. Our engagement can determine how your desired organizational outcomes can be furthered by tying data point back to problem areas, such as Service Desk resolve times, Vendor SLA management, capital asset lifecycle management and evaluating economies of scale for licensing and operational expenses.